With winter temperatures dropping below freezing, it’s important to take precautions to protect your pipes and water softeners from freezing. To avoid any problems, it is strongly encouraged to drip those pipes before the temperature drops too low! Make sure to keep water softeners covered and insulated to prevent them from becoming frozen. If they do freeze, this is not the responsibility of the water wastewater company, as it is an act of nature or weather. Anything exposed to the elements is the responsibility of the homeowner.