Frequently Asked Questions
How can I pay my utility bill?
You can pay your bill online by visiting the Billing page and selecting your specific system (e.g., Whitemarsh, Coastal Water, Golden Isles).
Is cash accepted for bill payments?
No, as of May 1, 2023, Consolidated Utilities no longer accepts cash for any utility payments.
What are the new payment due dates and late fee schedules?
For all companies, the payment due date is the 1st. Late fees are applied on the 6th, and the last day to pay before disconnection is the 15th.
What should I do if my water service is disconnected for non-payment?
To restore service, pay the entire past due balance along with a $50 service fee. Payments must be made online or via money order. To have service restored the same day, payment must be received before 2:00 p.m.
What are the consequences of tampering with the water meter?
Tampering with the water meter, such as cutting the lock, is a violation of Georgia criminal law and is subject to prosecution. Fees for tampering include:
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Cut Padlock: $50 fee + $100 meter tampering fee
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Damaged Valve: $90 + labor at $50/hour + cost of materials
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Meter Pull: $150 + 2 hours labor at $30.75/hour
Service will not be restored until all fees are paid.
When can I find Consumer Confidence Reports?
Consumer Confidence Reports are published yearly on the News page. The report published is a report for the previous calendar year. These reports, which are required by the Georgia EPD, detail water quality from rigorous testing throughout the year.