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Now Available: 2024 Consumer Confidence Reports

Review water quality results for all systems. Available now on the “News” page.

Slide 1

Meter Box Maintenance

Consolidated customers – please take a minute to read this article on meter box maintenance.

Meter Box Maintenance

Slide 2

Scheduled Water Outage

On April 25th from 9:00 to 5:00 the water will be off at Whitemarsh Estates to change out the pump and motor for the well

Slide 3

Change in Payment Due Dates

For all companies besides Consolidated, the payment due date is moving from the 25th to the 1st. Late fees are moving from the 1st to the 5th. The last day to pay for disconnects is moving from the 10th to the 15th.

Slide 4

Online Bill Pay is Active Again

Online bill pay is active again. Please visit the “Billing” page to pay your bill.

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Boil Advisory

 

The boil advisory has been rescinded for all systems

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Scheduled Water Outage

Whitemarsh Estates water customers will be experiencing a water outage on Friday 9/27/24, between 9 AM and 5 PM, due to well maintenance. Please plan accordingly. Areas affected include subdivisions and lots on Penrose Drive and Bryan Woods Road.

Slide 7

2023 Consumer Confidence Reports

2023 Consumer Confidence Reports have been released and can be viewed here.

Slide 8

Cash Payments

Beginning May 1st 2023 no cash will be accepted for any utility payments.

Slide 9

Protect Your Pipes and Water Softeners from Freezing This Winter

With winter temperatures dropping below freezing, it’s important to take precautions to protect your pipes and water softeners from freezing. To avoid any problems, it is strongly encouraged to drip those pipes before the temperature drops too low! Make sure to keep water softeners covered and insulated to prevent them from becoming frozen. If they do freeze, this is not the responsibility of the water wastewater company, as it is an act of nature or weather. Anything exposed to the elements is the responsibility of the homeowner.

Slide 10

Rate Increases

There will be rate increases for Consolidated Utilities and its affiliate systems.

 

More Information

Slide 11

2021 Consumer Confidence Reports

2021 Consumer Confidence Reports have been released and can be viewed here.

Slide 12

Return to Pre-Pandemic Billing and Payment Practices

Consolidated will be returning to pre pandemic billing and payment procedures. The time to pay down your balance is now.

Read the letter

Slide 13

Customer Warning: Doxo.com

Doxo is not authorized to accept payments for Consolidated. If you pay Doxo you will still owe that sum to Consolidated.

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Home

Welcome to the homepage of Consolidated Utilities, Inc., Coastal Water & Sewage Company, LLC., Coastal Water Company, Whitemarsh Estates Water System, Woodlawn Water System and Golden Isles Water System. These systems are referred to collectively as Consolidated.

Consolidated is a water sewage utility headquartered in Savannah, GA. This webpage contains our water/sewage rates, online bill pay, company policies, contact information, directions, and our conservation efforts.

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Frequently Asked Questions


When can I find Consumer Confidence Reports?

Consumer Confidence Reports are published yearly on the News page. The report published is a report for the previous calendar year. These reports, which are required by the Georgia EPD, detail water quality from rigorous testing throughout the year.

What are the consequences of tampering with the water meter?

Tampering with the water meter, such as cutting the lock, is a violation of Georgia criminal law. Fees for tampering include:

  • Cut Padlock: $50 fee + $100 meter tampering fee

  • Damaged Valve: $90 + labor at $50/hour + cost of materials

  • Meter Pull: $150 + 2 hours labor at $30.75/hour

Service will not be restored until all fees are paid.

What should I do if my water service is disconnected for non-payment?

To restore service, pay the entire past due balance along with a $40 service fee. Payments must be made online or via money order. To have service restored the same day, payment must be received before 2:00 p.m.

What are the new payment due dates and late fee schedules?

For all companies besides Consolidated, the payment due date has moved from the 25th to the 1st. Late fees are now applied on the 5th, and the last day to pay before disconnection is the 15th.

Is cash accepted for bill payments?

No, as of May 1, 2023, Consolidated Utilities no longer accepts cash for any utility payments.

How can I pay my utility bill?

You can pay your bill online by visiting the Billing page and selecting your specific system (e.g., Whitemarsh, Coastal Water, Golden Isles).

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