2025 Consumer Confidence Reports Have Been Posted

To view your 2025 Consumer Confidence Report, please click on the button below.

2025 Consumer Confidence Reports

COLD WEATHER ALERT

Please take these steps to prevent frozen pipes:

Let faucets drip slightly (a pencil-width stream is enough)
Keep cabinet doors open under sinks to allow warm air circulation
Maintain your thermostat at a consistent temperature, even overnight
Cover outdoor water softeners with insulated blankets or tarps if you have them

A small drip can prevent costly pipe damage. If you experience a loss of water service, please call our emergency line at (912) 233-3254.

2026 Rate Increase Letters

2026 Rate Increase Letters can be viewed for all systems here:

2026 Rate Increase Letters

Meter Box Maintenance

Consolidated customers – please take a minute to read this article on meter box maintenance.

Meter Box Maintenance

Change in Payment Due Dates

For all companies besides Consolidated, the payment due date is moving from the 25th to the 1st. Late fees are moving from the 1st to the 5th. The last day to pay for disconnects is moving from the 10th to the 15th.

Online Bill Pay is Active Again

Online bill pay is active again. Please visit the “Billing” page to pay your bill.

Cash Payments

Beginning May 1st 2023 no cash will be accepted for any utility payments.

Protect Your Pipes and Water Softeners from Freezing This Winter

With winter temperatures dropping below freezing, it’s important to take precautions to protect your pipes and water softeners from freezing. To avoid any problems, it is strongly encouraged to drip those pipes before the temperature drops too low! Make sure to keep water softeners covered and insulated to prevent them from becoming frozen. If they do freeze, this is not the responsibility of the water wastewater company, as it is an act of nature or weather. Anything exposed to the elements is the responsibility of the homeowner.

Customer Warning: Doxo.com

Doxo is not authorized to accept payments for Consolidated. If you pay Doxo you will still owe that sum to Consolidated.

Online Bill Pay

By logging into your Munibilling Account, you can view your usage and pay your bill.

Pay Your Bill

Welcome to the homepage of Consolidated Utilities, Inc., Coastal Water & Sewage Company, LLC., Coastal Water Company, Whitemarsh Estates Water System, Woodlawn Water System and Golden Isles Water System. These systems are referred to collectively as Consolidated.

Consolidated is a water sewage utility headquartered in Savannah, GA. This webpage contains our water/sewage rates, online bill pay, company policies, contact information, directions, and our conservation efforts.

Frequently Asked Questions

How can I pay my utility bill?

You can pay your bill online by visiting the Billing page and selecting your specific system (e.g., Whitemarsh, Coastal Water, Golden Isles).

Is cash accepted for bill payments?

No, as of May 1, 2023, Consolidated Utilities no longer accepts cash for any utility payments.

What are the new payment due dates and late fee schedules?

For all companies besides Consolidated, the payment due date has moved from the 25th to the 1st. Late fees are now applied on the 5th, and the last day to pay before disconnection is the 15th.

What should I do if my water service is disconnected for non-payment?

To restore service, pay the entire past due balance along with a $40 service fee. Payments must be made online or via money order. To have service restored the same day, payment must be received before 2:00 p.m.

What are the consequences of tampering with the water meter?

Tampering with the water meter, such as cutting the lock, is a violation of Georgia criminal law and is subject to prosecution. Fees for tampering include:

Cut Padlock: $50 fee + $100 meter tampering fee
Damaged Valve: $90 + labor at $50/hour + cost of materials
Meter Pull: $150 + 2 hours labor at $30.75/hour

Service will not be restored until all fees are paid.

When can I find Consumer Confidence Reports?

Consumer Confidence Reports are published yearly on the News page. The report published is a report for the previous calendar year. These reports, which are required by the Georgia EPD, detail water quality from rigorous testing throughout the year.